Frequently asked questions
Here you find the answers to the most frequent questions about our service. If you still have doubts, feel free to contact us.
Orders
How do I place an order?
It is very simple. Enter the delivery address, the day and the time you want to receive the order, the approximate number of guests, and start the search. Once you pick a partner, you can order all the products you want in the quantities you need. When you have chosen the food, you can also add drinks to the order before paying.
If you prefer to call us, we are available Monday to Friday from 10:00 to 18:00.
How far in advance do I need to order?
To guarantee a quality product, orders must be placed at least 24 hours in advance, but some partners may need more time. We therefore suggest ordering as early as possible. Once you enter the date of the event, you will only see the partners able to prepare the order for that day.
When can I order?
You can order whenever you like. If you think you may need help over the phone, we suggest ordering during our customer service hours, Monday to Friday from 10:00 to 18:00.
Delivery
Is there a delivery fee?
For food orders (with or without drinks) delivery costs 9.90 euros.
Delivery is free for orders with drinks only.
How is the food delivered?
123buffet delivers the products you chose straight to the address in your order. All our couriers are professionals experienced in home delivery, with vehicles suited to deliver the products in perfect condition.
How is the food packaged?
The products are packaged by the partner you chose, following every quality and safety standard. The right packaging keeps the food as it should be and protects it from outside contamination.
Payment
How can I pay?
When you confirm the order you can pay with Apple Pay, Google Pay, PayPal or any American Express, Mastercard or Visa credit card. We offer the greatest freedom and flexibility.
How do I ask for an invoice?
If you need an invoice, select the “Request an invoice” option while completing your order.
Other questions
Can I only buy food and drinks?
We can organise your whole event for you. Contact us to ask for waiting staff, advice on venues and set-ups, and entertainment: a host for private or corporate events (multilingual too), live music, DJs or entertainers for children's parties.
You can contact us by email, WhatsApp or phone.
If you need help
Our Customer Service is at your disposal to quickly solve any issue with an order. You can contact us by email, WhatsApp or phone.